Returns Policy

At Alna Vedic, customer satisfaction is important to us. Since our products are Ayurvedic wellness and personal care products, returns are accepted only under specific conditions to ensure product safety and hygiene. This reflects common practice for Ayurvedic and wellness products.

Order Cancellation

• Orders can be cancelled before they are dispatched.
• Once an order has been shipped, cancellation requests cannot be accepted.
• If your cancellation request is approved before dispatch, the refund will be initiated to the original payment method.

Return Eligibility

You may request a return or replacement if:

• You received the wrong product.
• The product arrived damaged or leaked.
• The product was defective or expired.
• The package was tampered with during transit.

Please notify us within 48 hours of delivery with clear photographs of:

• The product
• Outer packaging
• Shipping label
• Invoice

Non-Returnable Products

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used products
• Products without original packaging
• Products damaged due to improper handling after delivery
• Products returned without proof of purchase
• Returns requested beyond the specified return period

Replacement Policy

If your return request is approved, we will:

• Replace the product with the same item (subject to availability), or
• Offer an alternative product of equal value after your approval.

Refund Policy

Refunds are applicable only when:

• A replacement is not available.
• The order is cancelled before dispatch.
• We are unable to fulfil your order.
• An eligible returned product passes our quality inspection.

Approved refunds are generally processed within 7–10 business days to the original payment method. Depending on your bank or payment provider, the amount may take additional time to appear in your account.

Shipping Charges

• Shipping charges are non-refundable unless the return is due to our mistake (such as a wrong, damaged, or defective product).
• If the return is approved due to our error, we will arrange a reverse pickup where available or reimburse reasonable return shipping charges.

Return Process

To initiate a return:

1. Contact our customer support within 48 hours of delivery.
2. Share your Order ID and clear images of the issue.
3. Wait for approval from our support team.
4. Follow the return instructions provided by us.

Products returned without prior approval may not be accepted.

Contact Us

For any questions regarding returns, refunds, or cancellations, please contact our customer support using the details provided on the Contact Us page.